Please find our store locations here: https://www.caixun.my/locate/
Yes, we have online dealers, you can visit our online stores on:
Shopee:
https://www.caixun.my/locate/?category=shopee
For any customer service inquiries, please don’t hesitate to contact our hotline at +603-5115 0553.
Thank you for your inquiry about bulk orders. For assistance with bulk orders, please email us at [email protected].
Thank you for your interest in collaborating with Caixun Malaysia. For collaboration inquiries, please email us at [email protected].
Thank you for expressing interest in becoming our dealer.
Please fill up the form here https://www.caixun.my/contact/dealership
The warranty for Basic TV is 1 year.
The warranty for Android TV is 2 years.
You can enjoy an extra 1 year of warranty after registering for our CAREranty at: https://www.caixun.my/careranty/
For Maxis customers, we’re pleased to inform you that your warranty will be automatically extended by an additional year, giving you a 2+1 year warranty coverage.
Please follow these steps:
Step 1: Connect HDMI to Astro and switch to the corresponding channel. For example, if you’ve connected Astro to HDMI 1, then select HDMI 1.
Step 2: Go to Settings > Input > EDID Setting.
Step 3: Select Auto EDID.
The product price may vary from time to time due to promotions. We would appreciate it if you could visit our nearest dealer to find out the current price. Please find our store locations here: https://www.caixun.my/locate/
Yes, it is limited to Astro TV only. Astro On the Go is not supported.
Please follow these steps:
Go to Setting > Channel > Parental Control to setup and modify.
Please follow these steps:
Step 1: Open Bluetooth in Setting
Step 2: Press Back and Volume Down to connect
Yes, Caixun TV have Google Assistant.
Yes, Caixun TV have built in DVBT2 decoder.
Yes, Caixun TV support Dolby Audio.
Yes, Caixun TV support MYTV and ASTRO.
Yes, we have.
Yes, our TV support PS5 and XBOX One.
Yes, our TV support External Devices.
No, our microphone is on Remote Control only for Hey Google usage.
Yes, our TV have built in Chromecast, no need for extra purchase.
If your TV got issue, please contact our customer service at +603-5115 0553. We will communicate with you to understand your product issue and arrange technician to repair it.
It will take about 14 working days to complete the repairment depends on the product defect issue.